Cancellations, Returns & Refund Issues
Can I cancel my order on the day of delivery or before?
We would encourage you to request for your order to be put on hold instead of cancelling it. As we do charge processing fees upon cancellations despite having any reasons. Putting your order on hold enables you to use the order in the future whenever you needs it.
*Unfortunately, for orders that is already out for delivery, the transaction fees will be higher as the product has already been prepared.*
Will I be charged when I cancel my order?
20% of processing/handling fee when you request for order cancellation. Changes of amount charged may apply in different situations and shall be determined when necessary.
How do I cancel my order?
Please contact our customer service so they can assist you on this matter.
How long will the refund be?
Refunds will usually be processed within 7 – 14 working days. Kindly be patient, and let us know if you do not receive your refund is said days.
How do I get my refund?